Happy with wait times.
Received enough time with their Doctor.
Asked enough questions of their Providers.
Had timely visits after hospital discharge.
The Stratford Family Health Team is committed to providing Quality Care to our patients. Quality health care is about delivering the best possible care and achieving the best possible outcomes for patients every time they interact with our team and use our services. The SFHT evaluates the “patient experience” through Patient Satisfaction Surveys. Click here to review comparative annual results from 2013-2014 and 2014-2015.
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We are asking our patients to join our upcoming focus group to help us brainstorm improvements to our phone system. Click here for the full details or to register.
Calling All Patients – We Need Your Help – Stratford Family Health Team
We would like to hear your feelings and thoughts about how you currently interact with the Family He...We've updated how you check-in when you arrive to see your family doctor or SFHT allied healthcare providers. There are 3 new self-check-in kiosks which will let us know you are there for your appointment. You will need to swipe your Healthcard as part of the process so be sure to bring it with you! The screen will prompt you through the check-in steps and once you are done you can take a seat in either the physician's waiting area to the left or the allied healthcare provider's lobby to the right. If you have questions, our team is there to help.
Just used this yesterday for my son's appointment. Love this option 🙂
How impersonal!
Melissa Carruthers
Don’t think it will be good for elderly patients. A lot of them are from the old school. And who will help them. Staff are so busy. Lol. Oh maybe they can catch up on Wednesday afternoons when they are closed. Oh also when they closed down on Fridays at 3:00. Good answer.
This is almost as much human contact as you would get with receptionists there anyway.
I hope nobody lost their jobs as a result of this.
Kathy Irvine Tom Irvine Keith MckoneKeith Amanda Elieff. Just so you know 😊
I used it today with help from receptionist hopefully next time ill do it by myself
SGH emergency department could perhaps implement something like this to increase efficiency and confidentiality.
Is their a reason why we are doing this option now
